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SUPPORT CENTER

Get unstuck and get back to listing.

Find the right next step for account access, eBay sync, card batches, listings, billing, or privacy.

NEED A PERSON?Tell us what happened.

Include the batch ID or listing ID, what you expected, and a screenshot when possible. Never send a password or secret key.

Email supportsupportandprivacy@batchxc.com
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What can we help with?

01

Account & sign-in

Password resets, email confirmation, Google, Discord, Apple, and keeping your workspace secure.

Reset a password
02

eBay connection

Connect or reconnect your seller account, understand permissions, and troubleshoot stale syncs.

Open Connections
03

Batches & uploads

Prepare photos, import a batch, handle duplicates, review uncertain cards, and publish safely.

Ask about a batch
04

Listings & inventory

Edit item specifics, choose fixed-price or auction, inspect pricing context, and understand sync status.

Get listing help
06

Privacy & account deletion

Understand how data is handled, exercise privacy rights, or request deletion of your BatchXC account.

Account deletion
QUICK ANSWERS

Common troubleshooting

I connected eBay, but no inventory appears.

Open Connections and check the last successful sync. If the connection is stale, reconnect eBay, then request a fresh inventory sync. Large seller accounts can take longer on the first import.

BatchXC identified a card incorrectly.

Do not publish the listing yet. Mark the card for review and correct the year, set, parallel, card number, or player. Including clear front and back photos gives the review pipeline the best evidence.

I was signed out unexpectedly.

Return through www.batchxc.com, not an old Vercel preview address. If the problem continues, clear only BatchXC site data, sign in again, and tell support which browser and sign-in method you used.

Will BatchXC publish without my approval?

No. A prepared listing remains in your review workflow until you approve it for publishing. Always inspect cards flagged as uncertain or incomplete.

SECURITY NOTE

We will never ask for your password.

BatchXC support may ask for an account email, batch ID, listing ID, browser details, or screenshots. Do not send eBay tokens, API secrets, password-reset links, payment card numbers, or authentication codes.

Read our security practices